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Before you switch to Brand Mobile

When should I cancel my existing service? 
How do I find my IMEI? What is an IMEI?
Can I keep my number? 
Are there any charges associated with leaving my current carrier?

Billing information

What if my bill is wrong? 
I received an error when I tried to upgrade my plan or pay my bill. What should I do? 
When I placed my order, my payment failed. Why?
Can I change my credit card on file? 
What happens if I pay my bill late? 
What happens to my bill if I add a line? 
When do I pay my bill? 
How long does it take for a payment to be applied to my Brand Mobile account?

Commonly asked questions

If I get a new device and want to put my Brand Mobile SIM in it, will service start working automatically?
Does Brand Mobile reduce video streaming quality?
Are there any limits to hotspot?
Does Brand Mobile have hotspot capabilities?
How do I reset my Brand Mobile password? 
Is a credit check required when I sign up for Brand Mobile?

Exiting Brand Mobile

What is my Brand Mobile account number/PIN?
How do I cancel my Brand Mobile service? 
Will I be charged if I leave Brand Mobile in the middle of the month?
If I disconnect my service, how long does Brand Mobile keep my number?

How to sign up and activate

What is porting?
How long will it take for my phone to activate? 
How do I know my service is live?
How do I sign up for Brand Mobile?
I am porting my number. Will I lose service during activation? 
Can I get a new phone number? 
I would like a new number when switching to Brand Mobile. Can I pick the number when activating? 
Does the group owner have to be active to activate secondary lines? 
How do I activate my service on Brand Mobile? 
What’s a Number Lock?

International Calling

How do I enable International Calling?
How do International Calling costs and fees break down?
How do I disable International Calling? 
Does Brand Mobile offer International Calling?

International Roaming

My travel dates have changed. How do I reschedule my International Roaming? 
Can I cancel International Roaming for myself? How about a group member?
What if I land in a different country than what’s on my itinerary? Will roaming work? 
My International Roaming has been deactivated. How do I reactivate it? 
I have used 100% of my International Roaming data. Can I get more data? 
I need to verify my upcoming trip details. Where can I find it?
Does Brand Mobile offer International Roaming?
Does Brand Mobile offer Domestic Roaming?
What is a pay-as-you-go (PayGo) country? 
When will I be billed for my International Roaming? 
If I go to an international country and call home, is it International Calling?
Can I use my home plan during International Roaming?
Why am I being charged different rates for two billing cycles for International Roaming? 
What is the International Roaming data usage limit? Can I change it? 
What is bill shock and how do I avoid it? How do I save money on International Roaming charges?
My trip ended two months ago but I am still receiving International Roaming PayGo (or pay-as-you-go) charges for Voice and SMS. Why?

Plans and pricing

I accidentally purchased more data than I wanted. What do I do?
What if I hit my data limit?
Can I change my plan mid-month? 
Can I add a new line to my account?
Are there any activation fees?
What’s a Data Pack? 
What’s included in each plan?
If I make changes to my account, will there be any fees? When will I be charged? 
What are the prepaid plans offered on Brand Mobile?
Can I have multiple devices on one plan?

SIM information

What should I do if my SIM is stolen, damaged, or never arrives?
Where do I put my SIM? 
How will I know when my SIM will be shipped?
How long will it take to get my SIM?

Technical support

Why won’t my service activate?
Why is my data not working post activation?
What if my signal is bad? 
Why am I having trouble sending SMS messages? 
Do I have to set up my voicemail after activating? 
Will I lose any personal information while switching? 
Why am I having issues receiving calls?

Home
Mobile FAQ
Plans and pricing
Can I have multiple devices on one plan?

Can I have multiple devices on one plan?

Yes, if each of your devices has their own individual number, you can have multiple devices on one plan.  

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Updated on April 21, 2022

What are the prepaid plans offered on Brand Mobile?

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