There may be a couple reasons why your activation process is delayed. Ensure you are fully active before placing your SIM in the phone. Here are a few things to check before contacting us:
- Are you receiving any activation notifications from Brand Mobile?
- Did you receive and insert your new SIM card?
- Did your device pass the compatibility check?
- Are you in the middle of a port-in (transferring your number to Brand Mobile) or have you yet to do so?
For further support please contact our Customer Care team at (978) 622-2786.